We consider Dropbox Paper better than these competitors due to its ease of use and simplicity. Dropbox Paper: The competitionĭropbox Paper’s main competitors include Evernote (opens in new tab), Bear (opens in new tab), and Simplenote (opens in new tab). There’s also an online community where Dropbox users interact and frequently exchange solutions to their problems. This Help Center is the primary support option for free-tier users.
Users in this category can contact the company’s support representatives if they encounter any challenges.īut, before opting for direct customer support, it’s advisable to check the official Help Center on the Dropbox website, which contains detailed articles, tips, and answers to frequently asked questions concerning Dropbox. Dropbox Paper: Supportĭropbox provides direct customer support for paying users through telephone, live chat, or email. There’s no native desktop app, which we consider a disadvantage. You can access Dropbox Paper through the web-based interface or mobile app. The average internet user should have no problems navigating it. It’s an app that feels frictionless as you use it. We couldn’t help but notice and point out that Dropbox Paper has a stellar user interface. Dropbox has a worldwide reputation of continuous charges once they get your number.(Image credit: Dropbox) Dropbox Paper: Interface and use I added my negative review of dropbox to the many already online after I changed the CC number on my Visa, of course.Īnd no, I will not give you any more cc numbers or names. If I spent the same amount of time, it takes to cancel a CC looking at the thousands of negative online reviews before I bought Dropbox I would be well ahead of the game. >"I will need all of the following information for security reasons and to locate the charge to assist you:" Card type Shown is a canned text statement below sent to people with billing problems: I went through that three times and finally had to re-issue my card with a new number. Call them, and they say "we're sorry" it won't happen again.
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How many people don't read their credit card statement in full every month? And the dropbox folks rake in the fraudulent charges people don't catch. There are many crooked companies that do business this same way as well. I don't believe they have an in-house system to stop credit card charges. Not only did I have to cancel my card, which was a hassle, but I have no hope of being reimbursed for the two months when I did not use the service but was still being billed.ĭropbox customer support will soft talk you into thinking they are helping to put a stop to their fraudulent charges, but in the end they actually do nothing. This was the worst customer support experience I have ever had. After another two weeks, I eventually had to cancel my debit card so they would quit billing me. They did submit a ticket for me, but it did no good. Even the sales folks are not allowed to contact support directly. Finally, after six weeks of failed attempts, I contacted sales so that I could talk with a person. I repeatedly attempted to contact support and got no responses. I learned later that there is a way to cancel when I still had my account, but I could not get back in to use that approach. When I wanted to cancel my dropbox account, I mistakenly thought that I could just delete my account and that would stop the billing. I used to share some video files with some friends, which required me to have a paid account.
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